(e) "Arbitration Agreement" shall mean an agreement between the parties by which two or more of them agree to submit to arbitration a dispute, controversy or action that has arisen between them.

(f) "Business Day" shall mean Monday to Friday only (excluding Ontario and Canadian statutory holidays).

(g) "Co-ordinator" shall mean the individual at ADR Chambers in charge of booking an appointment and responsible for all administrative aspects of arbitrations.

(h) "Party" means a party to a dispute, controversy or action.

(i) "Representative" means the solicitor or an authorized representative of the party.

1(2) These Rules shall be interpreted liberally and in such a way so as to provide the parties with the most just and equitable outcome.

1(3) In these Rules, where there is a reference to a number of days between two events, they shall be counted by excluding the first day and including the last day on which the event takes place.